<span id="rtf-title" style="color:#4334DC;"> — ABOUT THE ROLE</span>
Nymbl, an advisory and development agency specializing in Low Code/No Code platforms, is seeking a Client Success Manager (CSM) to join our rapidly growing team. As a CSM, you will be pivotal in maintaining strong client relationships, acting as a bridge between clients and internal teams to ensure timely and effective delivery of solutions. Your role will involve clear communication, effective documentation, and fostering trust-based client relationships. A positive attitude and a desire for growth are essential for driving personal and team development and contributing to a dynamic, forward-thinking workplace culture. Join us to help shape the future of software development!
Timezone Availability: Must be available for at least 4 hours Eastern Standard Time Zone alignment.
<span id="rtf-title" style="color:#4334DC;"> — ABOUT YOU</span>
You enjoy working with small teams and startups and wholeheartedly believe in a team vision. You relish researching platforms and learning about new technologies for work, self-improvement, and learning. You have a curiosity and drive to work for different kinds of industries. You respect structure/strategy/planning but also appreciate the ability to think and work freely. At the core, you are spirited about what you do.
<span id="rtf-title" style="color:#4334DC;"> — KEY RESPONSIBILITIES</span>
- Cultivate enduring client relationships by consistently delivering exceptional client service and effective communication.
- Establish trusted advisor relationships with key stakeholders and executive sponsors.
- Ensure timely and successful delivery of Nymbl solutions, aligning closely with client needs and budgetary requirements.
- Collaborate with Client Partners and Solution Architects to negotiate and execute agreements that maximize Nymbl’s profitability.
- Identify growth opportunities within existing client accounts to meet and exceed sales objectives.
- Maintain active Statements of Work (SOWs) and Service Subscriptions for all assigned accounts.
- Communicate and collaborate with the Resource Manager to proactively engage and synchronize resourcing requests with project and client requirements.
- Oversee high-level project deliverables and timelines, ensuring adherence to agreed timelines and budgets.
- Maintain comprehensive records in Nymbl’s CRM, including key contacts, revenue activities, revenue opportunities, high-level deliverables, updates, and stakeholder meetings.
- Prepare and distribute reports on key performance metrics, communicating the progress of monthly/quarterly initiatives to internal stakeholders.
- Coordinate high-level meetings between clients and Nymbl Executive Sponsors, including monthly touch points, Quarterly Business Reviews (QBRs), or Annual Summit (on-site) Meetings.
- Collaborate with the Sales Team and Executive Sponsors to identify and pursue Consulting Service opportunities.
- Monitor and analyze clients’ product usage patterns in collaboration with Solution Architects to optimize their experience and outcomes.
- Assist Marketing in obtaining client reviews, quotes, or feedback for assigned accounts to enhance Nymbl’s brand, industry footprint, and reputation.
- Address and resolve challenging client requests or escalate as necessary to ensure prompt resolution.
<span id="rtf-title" style="color:#4334DC;"> — OTHER PREFERRED SKILLS</span>
- Robust account management skills with proven proficiency in managing multiple projects simultaneously and with meticulous attention to detail.
- Effective communication skills, both written and verbal, with the ability to present and influence credibly and effectively at all organizational levels.
- Strong negotiation skills, attentive listening, and compelling presentation abilities.
- Exceptional verbal and written communication skills, ensuring clarity and coherence in all interactions.
- Self-motivated, thriving in a results-driven environment with a proactive and self-driven approach.
- Strong analytical and problem-solving skills, demonstrating critical thinking in addressing challenges.
<span id="rtf-title" style="color:#4334DC;"> — QUALIFICATIONS</span>
- Proven experience in a Client Success Management role with 3-5 Years experience or similar role.
- Demonstrated ability to communicate, present, and influence with credibility and impact at all organizational levels, including executive and C-level.
- Track record of delivering client-focused solutions tailored to client needs.
- Natural inclination for building strong relationships marked by integrity, reliability, and maturity.
- Ability to effectively prioritize tasks in situations with competing demands ensuring optimal outcomes.
- Successful track record of partnering cross-functionally with Sales, Marketing, Admin and Project Delivery teams to drive client engagement objectives.
- Ability to be self-reflective in your work, using emotional intelligence and empathy to drive excellence through others.
<span id="rtf-title" style="color:#4334DC;"> — OTHER</span>
Client Success Managers are pivotal in enduring relationships with a portfolio of clients, strengthening connections with key business stakeholders. Client Success Managers act as a bridge between clients and various internal teams, ensuring timely and effective delivery of Nymbl’s solutions aligned with client requirements
Clear and consistent communication is vital for ensuring seamless collaboration among team members and fostering strong, trust-based relationships with clients, ultimately driving project success.
Effective documentation is essential for building sustainable and maintainable solutions, ensuring long-term project success, and facilitating seamless knowledge transfer among team members.
A positive attitude and a desire for growth are crucial for embracing increased responsibility, driving personal and team development, and fostering a dynamic, forward-thinking workplace culture.
